Privacy policy

Privacy Policy
Last updated: 22/03/2023

This “Privacy Policy” defines the processing of your personal data by the
responsible of processing: RSC Anderlecht, with corporate address Theo
Verbeecklaan 2, 1070 Anderlecht and registered under VAT
number BE0823.379.451 (hereafter: “RSCA”).

This privacy policy describes the essential information and procedures in which
your personal data is being processed.

By supplying your personal data on the website, the RSCA mobile application and
the e-mail subscription forms, you accept having read the Privacy Policy and you
specifically agree on all of the articles, including the way of processing as managed
by RSCA.

Article 1 – General

1.1. RSCA complies for the processing of the personal data to the “Law agreed
on December 1992 to the protection of the personal privacy in regards to the
processing of personal data”, as updated by the Law of 11 December 1998 and the
anti-spam definitions in Book XII of the Economic Rights Law, handling the
“rights of the electronic economy”.

1.2. RSCA commits itself in addition to comply to the European Regulation
2016/679 from April 27, 2016, regarding the Protection of the Personal Data
(General Data Protection Regulation – GDPR).

Article 2 – Personal Data

2.1. Personal data which is shared with RSCA can be divided in 4 categories:

– Category 1, without registration: your ip address
– Category 2 : when registering on newsletter: your e-mail address;
– Category 3 : through cookies: tracking of usage website and mobile app;
– Category 4 : personal data and invoice data for fanshop and ticketing;
- Category 5 : when creating an RSCA profile: your personal data (name,
e-mail address, date of birth, telephone number, and other profile data)
and preferences (fan club, favorite player)

2.2. RSCA gathers your Personal Data in different ways:

● By using cookies;
● When registering to the RSCA website (ticketing and fanshop), RSCA mobile
app, newsletter, contact forms and usage of the website;

2.3. The website uses cookies which gather limited personal data. For more
about the cookie usage, please refer to the cookie statement of

Article 3 – Purposes of the data processing

3.1. General purpose:

RSCA will use the collected personal data only for the following purposes:

– Category 1 : the provision and improvement of this website and the
inclusion of Personal Data in anonymous statistics, from which the identity of
specific persons or companies can not be determined, based on the legitimate
interests of RSCA to continuously improve its Website and services;
– Category 2: sending you direct marketing, newsletters, with your explicit
prior permission as a legal basis. This permission can always be withdrawn;
– Category 3: improving the user experience with your explicit prior consent
as a legal basis;
– Category 4 : the delivery and invoicing of products or services you request,
with the legal basis for providing a product or service that you have requested.
You are not obliged to release all requested personal data, but understand that the
provision of certain services becomes impossible when processing is refused.
- Category 5 : offering you and optimizing the digital services of RSC Anderlecht,
such as the RSCA app, online ticketing & fan shop, marketing and market research
and informing you of practical information regarding a match you are attending.

3.2. Direct marketing:

If you are already included in our mailing list for receiving marketing material in
paper and / or electronic form, RSCA can use your data for sending marketing and
other material with regard to the various services. In these mailing lists, we only
manage personal data for which an explicit consent has been given through an
opt-in method on our website. If you are currently not included yet, you can sign
up for our mailing list during the registration or purchase process (ticketing and
fanshop), also by giving your explicit consent.
This permission can be withdrawn at any time, without justification and free of
charge by clicking on the unsubscribe link provided for this purpose. This
unsubscribe link is sent to every email sent from a direct marketing point of view.
RSCA will not sell your Personal Data, nor rent it out or make it commercially
available to third parties (including the commercial partners of RSCA), unless
with your prior consent and acknowledgment of receipt by the third party.

3.3. Communication concerning attendance at a match:

In accordance with the football law, RSC Anderlecht is obliged to inform every
visitor who will attend a match about the safety regulations and practical information.
RSC Anderlecht reserves the right to write to any person who has indicated to attend
a match, after accepting this privacy statement.

Article 4 – Duration of processing

The personal data is stored and processed by us for a period that is necessary in
function of the purposes of the processing and in function of the contractual
relationship between RSCA and yourself.

Accounts which appear to be inactive during 5 years (no login to the online profile,
use of the app, opening of newsletters, purchasing of tickets, fanshop purchases)
will be permanently removed from our systems.

Article 5 – Your rights

The following rights in respect of your own personal data can always be exercised
on simple request.

5.1. Right of access and inspection:

You have the right to receive free access to your personal data at any time. For this
RSCA provides an online tool where you can always review your preferences and

5.2. Right of improvement, deletion and limitation:

You are free to disclose your personal information or not to RSCA. In addition,
you always have the right to request that we correct, supplement or delete your
personal data. RSCA undertakes to process every request within a maximum of 72

5.3. Right of resistance:

You always have the right to object to the processing of your personal data for
serious and legitimate reasons or for the purpose of direct marketing.

5.4. Right of transferability:

You have the right to obtain your personal data in a structured format and / or
transfer it to other responsible persons.

5.5. Right of withdrawal of consent:

If processing is based on your prior consent, you naturally have the right to
withdraw that consent.

5.6. Exercising your rights:

You can exercise your rights by contacting us for this purpose, either by e-mail, to
[email protected], by post to Theo Verbeecklaan 2, 1070 Anderlecht. An
additional identification can be requested for identification purposes. For other
requests (collaborations / contestation of content / placed links) contact can be
made via the contact page.

5.7. Automatic decisions and profiling:

During the processing of your personal data, RSCA will build up a profile in order
to offer you tailor-made services. However, these services are never offered
completely individually. Data are only supplemented and requested when this is
necessary and are only accessible for internal services at RSCA, provided that
sufficient access rights are available.

5.8. Right to complain:

You have the right to submit a complaint to the Belgian DPA:
Data Protection Authority, Drukpersstraat 35, 1000 Brussels,
Tel +32 (0)2 274 48 00, website:

Article 6 – Security and confidentiality

6.1. We have developed security measures that are technical and organizational
adapted to avoid the destruction, loss, forgery, modification, unauthorized access
or notification by mistake to third parties of personal data collected as well as any
other unauthorized processing of personal data. this information.

6.2. In no event can RSCA be held liable for any direct or indirect damage
resulting from incorrect or unlawful use by a third party of the personal data.

6.3. You must comply with the safety regulations at all times. You are therefore
solely responsible for the use made of the website of your computer, IP address
and your identification data, as well as for the confidentiality thereof.

Article 7 – Access by third parties

7.1. In order to process your personal data, we grant access to your personal
data to our employees.

7.2. We guarantee a similar level of protection by making contractual
obligations enforceable against these employees and appointees, which are similar
to this Privacy Policy.

7.3. Advertising impressions and clicks can be registered by RSCA and by
advertising networks in which RSCA participates. The following networks are
active for this:

● Doubleclick (Google DFP)

7.4. RSC Anderlecht uses processors of personal data, where each processing is described
within a data processing agreement (DPA), with respect for your privacy. RSC Anderlecht
does not share your data with commercial partners, unless otherwise indicated within a
specific campaign or competition and with your explicit consent. RSC Anderlecht can call
on a market research agency to optimize its services. You have the right to request the
data and details of any processing from our DPO ([email protected]).

7.5. RSCA Fanshop
The online fanshop of RSCA is operated by a third party which is
connected to the central database. After registration of an RSCA ID and clicking
on to the RSCA fanshop, limited data is transferred to the third party (name, first
name, e-mail address). These data may only be used by the third party in the
context of the fulfillment of the online orders and are in no case shared with
external parties for other commercial purposes. The third party undertakes to use
their own General Terms and Conditions to accurately deal with the data
obtained, both in terms of management and removal upon termination of the
account at RSCA.

Article 8 – Links to other websites

8.1. RSCA is not responsible for the content of websites linked from RSCA by
the administrator or visitors. The visitor is aware that the privacy of other
websites may differ from RSCA.

8.2. A link to a website can not be considered for an explicit approval of the
content of this website and the correctness can not be permanently guaranteed.

Article 9 – Cookies

9.1. We refer to the cookie statement of this website regarding the use of